Delivery
How long is your shipping time?
This depends on where you are located.
The shipping time to EU is about 10-15 days and to other areas is about 15-25 days.
Do You Ship To My Country And What Are The Shipping Cost?
We offer worldwide shipping, with one standard shipping fee of $6.99.
Any order value above $60 will be FREE SHIPPING
How Long Does It Take To Process My Order?
Most orders are processed within 3-5 business days.
We will email you with a tracking number once your order ships.
Do I Have To Pay Customs?
You don't have to pay customs fee. If you are charged with customs fee,
you can write us an email and we will compensate the correspondent amount to you.
I Still don't Get My Shipping Confirmation Email?
The shipping confirmation email is sent to your email address once your package is dispatched.
But sometimes it might have gone to your spam.
Try searching 'Goguai' with the searching tool of your email page and you might spot it.
If the method above doesn't work, it might happen that you have left the wrong email address.
Email us at service@goguai.com so that we can get you covered.
What If I Haven't Receive My Package?
If the tracking information indicates that your order was delivered
but you have not received it, be sure to check everywhere.
Occasionally carriers leave deliveries with neighbors,
building managers, or places such as your porch, garage,
or even behind bushes.
What’s my tracking number?
After shipping out, customers will receive a shipping confirmation E-mail, with tracking number included.
How to track my order?
To track your order, please to go https://www.17track.net/en
Enter your tracking number and you can track your order.
Payment
What Payment Methods Do You Offer?
You can pay with Paypal.
All our payments are processed in GBP.
Why Is The Price At Checkout Different From At Product Page?
Our payments are all processed in GBP and the exact amount in GBP would be shown at checkout.
The price at product page is calculated according to your preferred currency for some references.
If you are using another currency to pay, you will be charged based on the most current conversion rate.
How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space.
If it still doesn’t work, please contact the Email: service@goguai.com
How to get my discount?
You can subscribe to our newsletter, follow our facebook or instagram page,
to get all kinds of special offers and product updates.
After Sale
I've Made A Mistake In My Order, Can You Change It?
Any order will comes with an order confirmation email,
please read carefully and confirm your purchase detail,
address detail and contact detail are correct.
You can contact us to modify within 24 hours of placing the order.
I want to return or refund.
If any items you purchased is defective, damaged, not as described,
you can ask for a refund or exchange within 7 days
from the delivered day with our customer service email: service@goguai.com
How Long Can I Receive My Refund?
After your refund was issued, it will be credited to your account in 3-5 working days.
Cancel Or Exchange Order
To cancel an order, two conditions must be met at the same time: 1) within 24 hours after placing the order; 2) the order is in an unshipped state.
When you need to cancel or modify your order, please contact us within 24 hours after placing the order.
Please note that a full refund is only allowed for the cancellation within 24 hours after purchase.
Return Address
Others
If I Want To Collaborate With You, Who Do I Contact?
Email us at service@goguai.com or message us on Facebook.
We will make sure that our Team gets back to you as soon as possible.
Do you have offline retail stores?
Sorry for the inconvenience, we are currently only selling online and don’t have offline retail stores.
For more details about the products, you can search on our website or contact us.
